Jobs @ eloso und elrey

Front of House Manager (m/f/d) – Berlin

Location: Berlin

We are looking for an experienced, hands-on Front of House Manager to join our team in Berlin-Kreuzberg. In this role, you will lead the FOH team, ensure smooth daily operations, and deliver outstanding guest experiences in a dynamic, fast-paced environment. You will act as a key link between the service team and the office, contributing to operational excellence and a positive team culture.

Please note: this role involves approximately 70% floor presence and 30% administrative work, so we are looking for someone who enjoys both hands-on service and behind-the-scenes organization.

Your Responsibilities

• Lead, motivate, and develop the Front of House team during daily service
• Ensure a warm, professional, and consistent guest experience at all times
• Oversee daily operations, including service flow, floor management, and reservations
• Create and manage shift schedules, ensuring adequate staffing and efficient coverage
• Train new team members and continuously coach existing staff on service standards and procedures
• Communicate daily updates, specials, menu changes, and company standards clearly to the team
• Monitor service quality and proactively resolve guest issues and operational challenges
• Coordinate closely with the office team on scheduling, payroll-related topics, budgeting, and HR matters
• Ensure compliance with internal processes, hygiene standards, and safety regulations
• Foster a positive, respectful, and performance-oriented team culture
• Assist in calculating and fairly assigning tips to employees

What We’re Looking For

• Proven leadership experience in hospitality, ideally as a Front of House or Restaurant Manager
• At least 3 years of experience in hospitality, including a managerial role in a restaurant environment
• Strong experience in shift planning, team scheduling, and labor management
• Experience using Lightspeed or similar POS/payment processing systems, or a strong willingness to learn and confidently master Lightspeed (including troubleshooting and taking initiative)
• Strong organizational skills with the ability to multitask in a fast-paced environment
• Excellent communication skills and a collaborative, team-oriented leadership style
• Hands-on mentality with a proactive, solution-focused approach
• High level of responsibility, reliability, and attention to detail
• Fluent English and German required; Spanish is a strong plus 

What We Offer

• Competitive salary with responsibility from day one
• A supportive, international, and highly motivated team
• A dynamic work environment with room to grow and take ownership
• The opportunity to make a real impact on daily operations and guest satisfaction

Don’t feel like you meet every single requirement?

Please don’t hesitate to apply, we would still love to hear from you! We value people from different backgrounds and with unique experiences or stories that can bring fresh perspectives and ideas to our team. Your passion, motivation, and willingness to learn are just as important as your previous experience.